Shipping policy

  1. Our Delivery Promise
    Thank you for shopping with AMBER GLOW CLOSET LLC. We are committed to delivering your consumer electronics accurately, securely wrapped, and within a reasonable timeframe. Our packing team takes extra care to shield electronic goods against bumps and knocks during transit.
  2. Order Processing Time
    All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays through our customer support email.
  3. Shipping Rates and Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. We do not take accountability for unexpected hold-ups from third-party shipping providers.
  4. Shipment Confirmation and Order Tracking
    Once your order has shipped, you will receive a shipment confirmation email that includes your tracking information. Tracking details typically become available within 24-48 hours after shipment. If the tracking link shows no updates after this period, you can reach our support team to investigate further.
  5. Incorrect Address Disclaimer
    Please ensure that your shipping address is accurate and complete at checkout. AMBER GLOW CLOSET LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a parcel gets sent back to our premises due to address mistakes, reshipping fees will be charged for a repeat delivery.
  6. Lost or Damaged Packages
    Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your consumer electronics arrive damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will assess your submission and strive to settle your case promptly.
  7. Electronic Product Handling Notice
    Every consumer electronic device must be operated, powered and maintained following the user guide enclosed with your purchase. AMBER GLOW CLOSET LLC is not responsible for damage caused by wrong voltage input, self-modification, rough handling or improper operation of the products.
  8. International Shipping, Customs Notice & Contact Information
    For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us:
    Trade Name: AMBER GLOW CLOSET LLC
    Email: support@smartzentech.com
    Business address: 3112 Ralph Ave, Louisville, KY 40216, United States
    Phone Number: +1 5704249053